Career
Would you like to work with us?
Do you want to join the TE Informatics team? We are looking for team members to work together in our office located at Zaim Technopark in Halkalı.
Details
CUSTOMER REPRESENTATIVE
Required qualifications and job description are listed below. Responsibilities- Coordinate and manage the necessary support for existing software,
- Ensure that customer problems, installation and update requests are resolved by relevant departments,
- Analyze problems, provide remote solutions and refer to other support groups if necessary,
- Follow up on user problems related to current product use until the resolution stage in accordance with the principle of customer satisfaction,
- Answer customer calls,
- Resolve customer complaints through phone, email, mail or social media,
- Provide information about products and services to customers,
- Collect customer information such as payment information, address and phone number,
- Answer questions related to warranty or sales conditions,
- Provide information about orders or refunds to customers,
- Convince customers to reconsider their product or service cancellation request,
- Create customer accounts by recording account information,
- Update customer account information,
- Resolve product or service problems by listening to the customer’s complaint,
- Follow up on the process to solve the customer’s problem,
- Analyze customer needs and present potential product or service requirements to management,
- Prepare reports on general customer satisfaction,
- Collaborate with relevant departments to stay informed about company policy changes,
- Collaborate and come up with solutions for office management and needs,
- Establish sustainable relationships through open and interactive communication.
- Experienced in customer relations and phone support,
- High communication skills and team work-oriented,
- Open to learning, ability to plan and organize,
- Able to take initiative when necessary, always keeping customer satisfaction in mind.
- (Preferably) Proficiency in information technology industry and terminology,
- (Preferably) Easy access to the office.
Details
Technical Support Specialist
- Experienced in Linux server management (Ubuntu, etc.),
- Experienced in web server management (Apache, Nginx, etc.),
- Knowledgeable about storage and virtualization platforms,
- Familiar with load-balancing, proxy, and failover applications (HaProxy, Citrix Netscaler),
- Knowledgeable about SQL/NoSQL database usage or management (Mysql, Percona, Redis, SQLite, etc.),
- Skilled in monitoring (preferably Zabbix),
- Knowledgeable about networking and firewall topics,
- Familiar with setting up and managing basic services such as DNS, Mail, SQL, SNMP, etc.,
- Skilled in shell scripting and Cloudflare,
- Knowledgeable about Configuration Management tools (ansible, salt, etc.),
- Proficient in English at a level that can conduct in-depth document research,
- Able to work flexible hours,
- Able to respond to system intervention calls outside of working hours,
- Preferably seeking long-term employment,
- Completed military service for male candidates or at least 2 years of deferment…
Details
PHP DEVELOPER
- Minimum 3+ years of software development experience,
- Proficient in programming languages, especially PHP (including Laravel framework, etc.),
- Knowledgeable in MySQL, React JS, Angular JS,
- Experienced in HTML5, CSS3, JavaScript,
- Developed front-end by receiving data through a Restful API/JSON,
- Experienced in version control applications such as Git,
- Ability to follow web trends, open to development, solution-oriented,
- Enthusiastic about researching, discovering, and learning new things,
- Ability to work in a team,
- Proficient in English to be able to track resources,
- For male candidates, either have no military obligation or have at least 2 years of postponement,
- Residing preferably on the European side of Istanbul,
- Accessible to Zaim Teknopark in Istanbul-Halkalı (we work at least 3 days a week in the office),
- Ability to adapt to remote working conditions.